Trouble Logging In? Try These Steps First

1. Make sure you’re using the same email you signed up with

This is usually the email you used when you registered or paid.

    •    Check for small typos

    •    If you have more than one email address, try each one

2. Use the “Forgot Password” link

Even if you think you remember your password, this often fixes the issue.

    •    Click Forgot Password on the login page

    •    Check your inbox, spam, and junk folders

    •    If you don’t see the email after a few minutes, try again

Tip: Copy and paste the new password instead of typing it.

3. Try a different web browser

Sometimes the website works fine, but the browser causes trouble.

If one doesn’t work, try another:

    •    Chrome

    •    Safari (especially on iPhones and Macs)

    •    Firefox

4. Close and reopen your browser

This clears out old information that can block logins.

    •    Close all browser windows

    •    Open the browser again

    •    Return to the login page and try once more

5. Do not rely on saved passwords

If your device fills in the password automatically, it may be using an old one.

    •    Delete the auto-filled password

    •    Type or paste your password manually

6. Make sure you are on the correct login page

Please use this login link to log in to your student account:

https://aslchamps.org/student-login/

Old bookmarks or Google search results can sometimes lead to the wrong page.

7. Try a different device

If you’re having trouble on one device, switching can help.

    •    Phone → try a laptop or desktop

    •    iPad → try a computer

    •    Computer → try your phone

8. Check your internet connection

A weak or unstable connection can interrupt the login process.

    •    Try reconnecting to Wi-Fi

    •    Move closer to your router if possible

Still having trouble?

If none of the steps above work, please email us (at [email protected]) with:

    •    The email address you used to sign up

    •    What device you are using (phone, tablet, computer)

    •    Which browser you are using

    •    A screenshot of any error message, if one appears

Most login issues are simple and can be fixed quickly.
Please try the above steps before reaching out for help.

You are not alone — login issues happen,
and we’ll help to get you rolling!